ParkView Managed Services™
Full Level Support

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Full Management: Run, Operate, Administer, Execute

ParkView Managed Services™ Full level service is additive to our Base and Plus levels of support – and designed for organizations looking for a partner to provide comprehensive management and support of their IT infrastructure. With Full support, customers benefit from our deep bench of experts to complement their internal skills to gain more uptime and predictable management costs.

Under Full level service, Park Place Technologies will:

Provide ticket resolution on entitled devices for service and change requests
Perform problem management and change management as per the service agreement
Offer expert recommendations for sizing, configuration, and related changes to optimize performance
Facilitate upgrades to major device versions

Base Support Key Benefits

We're there when you can't be
Avoid alert fatigue
Stay focused on the business
Minimize security risks
Improve SLA attainment
Be prepared for audits
Complement internal skills
Drive Uptime
Avoid management cost volatility

What Makes Us Different

ENTERPRISE OPERATIONS CENTER

OUR OWN TOOLS

SUPPORT TEMPLATES

GOVERNANCE

7x24 multi-discipline team
Centers of Excellence in region
Infrastructure Technology expertise

Entuity Software™ provides monitoring and visualization into your infrastructure
Central Park brings together all the aspects of our service delivery in a common digital platform

Built on 30 years of industry experience
Designed to optimize infrastructure Uptime
Configurable to meet customer needs

Hyper care process
Ever-boarding
Regular service review process

ENTERPRISE OPERATIONS CENTER

7x24 multi-discipline team
Centers of Excellence in region
Infrastructure Technology expertise

OUR OWN TOOLS

Entuity Software™ provides monitoring and visualization into your infrastructure
Central Park brings together all the aspects of our service delivery in a common digital platform

SUPPORT TEMPLATES

Built on 30 years of industry experience
Designed to optimize infrastructure Uptime
Configurable to meet customer needs

GOVERNANCE

Hyper care process
Ever-boarding
Regular service review process

MONITORING GOVERNANCE

Support Tiers & Benefits

Support Tiers

BASE

NOC

Monitor, Identify, Triage, Escalate

Use Cases

24×7 Monitoring
- Performance & Utilization Monitoring
- Availability Monitoring
- Network Path Monitoring
- NetFlow Monitoring
- Network Configuration Monitoring
Intelligent Incident Discovery & Notification
Triage & Fault Identification
Intelligent Escalation
Ticket Management
Third Party Incident Coordination

Value

Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
Reduce alert noise (only notified for actionable events)
Free time to focus on your strategic initiatives

Support Tiers

PLUS

REMEDIATION

Fix and Patch

Use Cases

Base Use Cases +

Remediation
- Storage
- Server
- Network
- Third Party
Patch Management
- Hot Fix
- Minor Version Update
- Security Update
Network Configuration Backup
Periodic Service Reviews

Value

Lessen risks via compliance
Reduce MTTR (faster fixes)
Obtain Patch predictability

Support Tiers

FULL

FULL MANAGEMENT

Run, Operate, Administer, Execute

Use Cases

Base & Plus Use Cases+

Resolution of Tickets on Entitled Devices for
- Service Requests
- Change Requests
Change Management
Problem Management
Performance & Utilization Optimization
Major Version Upgrades

Value

Complement internal skills
Maximize Uptime
Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Use Cases

24×7 Monitoring
- Performance & Utilization Monitoring
- Availability Monitoring
- Network Path Monitoring
- NetFlow Monitoring
- Network Configuration Monitoring
Intelligent Incident Discovery & Notification
Triage & Fault Identification
Intelligent Escalation
Ticket Management
Third Party Incident Coordination

Use Cases

Base Use Cases +

Remediation
- Storage
- Server
- Network
- Third Party
Patch Management
- Hot Fix
- Minor Version Update
- Security Update
Network Configuration Backup
Periodic Service Reviews

Use Cases

Base & Plus Use Cases+

Resolution of Tickets on Entitled Devices for
- Service Requests
- Change Requests
Change Management
Problem Management
Performance & Utilization Optimization
Major Version Upgrades

Value

Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
Reduce alert noise (only notified for actionable events)
Free time to focus on your strategic initiatives

Value

Lessen risks via compliance
Reduce MTTR (faster fixes)
Obtain Patch predictability

Value

Complement internal skills
Maximize Uptime
Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Get In Touch

Our infrastructure managed services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

Fill out this form with a brief description of your needs, and we’ll be in touch to dicuss how our services can solve your problems.

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